Terms and Conditions

By using our services you agree to the following terms and conditions:

1. Reservations
  • You can book a car with a driver by sending us an email with your reservation details or contacting us using our phone number (you can also use Viber or WhatsApp).
  • Reservations are valid when Dubrovnik Chauffeur Service confirms a booking by email.
  • When you book at least 24 hours before the departure time we will guarantee you an available car with driver (with the exception of the mini bus (mini coach) or bus (coach)).
  • When you make a reservation within 12 hours prior to departure time we can’t guarantee you an available car with driver.
2. Payments
  • Payments can be done by credit card, wire transfer, Paypal or by invoice. There is a additional fee of 3.5% for payments using Paypal.
  • For all payments we need to receive a prepayment before you can use our services.
  • When you make a payment by bank transfer we need to receive the full amount (no shared bank costs).
3. Cancellations
  • If you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
  • If you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
  • If you cancel within 1 day of the scheduled departure, there is a 100% cancellation fee.
  • Cancellations are valid when Dubrovnik Chauffeur Service receives a cancellation by email.
4. Rates
  • Our rates include Meet & Greet Airport pick up service with nameplate, parking costs at the Airport, parking costs in the cities, free wi-fi on board and bottled water.
  • Our rates include 25% VAT, toll, driver’s lunch (only for bookings from 5 hours or more), driver’s dinner (only for bookings from 8 hours or more), driver’s overnight.
5. Arrivals / Departures
  • After arriving at the Airport your chauffeur will wait you on the arrival terminal with board with your name on it.
  • When you can’t locate your driver you can contact Dubrovnik Chauffeur Service’s phone number which is available at any time.
  • When your flight is delayed please contact us immediately so we can pick you up at the correct new arrival time without any extra costs (there is possibility of extra charge depending on time of your delay and type of service that Dubrovnik Chauffeur Service is providing for you)
  • If there are any changes to your flight number or flight date (for example a reschedule) we request you to contact Dubrovnik Chauffeur Service immediately. If you cancel/reschedule your pick up date and time within 24 hours of the original pick up there will be no refund possible.
6. Waiting time / No Show
  • For pick up transfers from the Airport we include a waiting time of max. 90 minutes after the plane has landed. After 90 minutes waiting time there will be an additional fee. For city transfers we include a free waiting time of 20 minutes after the departure time. For every 15 minutes thereafter there will be an additional fee.
  • For pick up transfers from the Airport we will note a no show 20 minutes after all the baggage is handled.
  • For city transfers we will note a no show after 40 minutes waiting after the scheduled departure time.
7. Disposal / Hourly service
  • Minimum hire for a disposal/hourly service, for example: financial roadshows, sightseeing tours, private tours or standby services is 2 hours for all vehicles except mini buses (mini coach) or buses (coaches)  for which price and disposal is available on inquiry.
8. Force majeure
  • Dubrovnik Chauffeur Service is not responsible for any delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond our control. For example: accidents suffered by third parties on the transfer route, traffic jams, police checkpoints, terrorism, extreme water conditions etc.
9. Liability
  • The chauffeur is always responsible for himself and his company.
  • In case of any damage in or to the vehicle caused by one of the passengers shall be charged by the passenger.
  • It is not allowed to smoke or use drugs inside any of our vehicles.
  • It is not allowed to consume your own food or drinks in any of our vehicles.
  • When one of the passengers has smoked or dirtied car on any unappropriated way Dubrovnik Chauffeur service is allowed to charge a minimum amount of € 100 cleaning costs and income spoilage.
10. Lost property
  • Dubrovnik Chauffeur Service is not responsible for lost items in the vehicles. The chauffeur will always check if something is accidentally left in the car after the client was dropped off or service was provided.
11. Vehicles
  • Dubrovnik Chauffeur Service guarantees that the vehicles are constantly monitored to prevent possible breakdowns.
  • If due to breakdowns the vehicle can’t drive further, Dubrovnik Chauffeur Service will arrange an another vehicle for the remainder of the ride.